Free Shipping On Orders $50+

FAQs

Is Ener-C non-GMO?

Yes, Ener-C is proudly third party certified Non-GMO through NSF True North. Ener-C Sport is non-gmo and currently undergoing it's certification.

Is Ener-C gluten-free?

Yes, Ener-C is gluten free & processed in a dedicated gluten free facility however, it is not third party verified.

Does Ener-C come into contact with nuts?

No, Ener-C does not contain or come in direct contact with nuts however, the facility is not dedicated nut free.

Can I give this to my kids?

Ener-C is formulated as an adult dose as per Health Canada’s recommendations. Please contact your primary health care provider.

What is Ener-C sweetened with?

Ener-C contains 5 grams of non-GMO cane fructose. The cane fructose used in Ener-C is a monosaccaride derived from evaporated sugar cane. The cane fructose that Ener-C uses has a low glycemic impact on the body as opposed to the effects of the disaccharide (sucrose/fructose) found in High Fructose Corn Syrup.

Ener-C Sport is sweetened with 800mg gluten-free glucose.

Why does Ener-C contain sugar?

Sugar plays a very important role in electrolyte production and is an integral component of Ener-C products.

Do I need to worry about the dose of iodine if I have thyroid issues?

No. Your thyroid will only absorb as much iodine as it needs. The rest is flushed from your body. The key to iodine intake is that your thyroid does not discriminate between bad iodine and good iodine, that’s why it is important to supplement regularly with good forms of Iodine. Ener-C uses a sea brine form of iodine.

What is mineral ascorbate?

All animals produce Vitamin C in their bodies with the exception of human beings, Guinea Pigs, and a type of fruit bat. The animals that produce vitamin C produce it in the form of mineral ascorbate. The mineral ascorbates in Ener-C are better absorbed and tolerated by the body, so you don’t have to worry about any gastrointestinal upset and you get the full benefit from every pack.

Where can I try / buy this?

For a complete store list please visit our store locator.

If I want to know more how do I contact you?

Give us a call toll free 1-855-674-6676 or send us a message.

Why don’t you sell Ener-C in bulk containers?

The only reason we use sachets as opposed to tubes for Ener-C is that Ener-C is hygroscopic which means it reacts with water and the moisture in the air, that’s why it fizzes. Any exposure to air will cause Ener-C to harden. We want to protect our environment and help save the planet. We are hopeful that people will start using less plastic bottles and use refreshing Ener-C in their reusable containers.

Are Ener-C packets recyclable?

The Ener-C sachets use material that has been through at least one recycling process and in some jurisdictions the packets can go into recycling. Please check with your garbage and recycling to see if our packets are available for recycling.

What is our Return Policy?

Products can be returned within 14 days of purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you would like to return clothing, it must be unworn and unwashed.

To complete your return, please contact our Customer Service to proceed at info@tryenerc.com or 1-855-674-6676. We require a receipt or proof of purchase.

To return your product, you should mail your product to: 104-2440 Canoe Avenue Coquitlam British Columbia CA V3K 6C2.

Unless otherwise arranged with Customer Service, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable when returning a product, you will be refunded for your product only.

How do I receive a refund on returns?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Can I exchange my order?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tryenerc.com or call us at 1-855-674-6676 to arrange the exchange with Customer Service.